At PUZB, customer satisfaction is our top priority. We strive to provide high-quality Chinese traditional products, and we want you to be completely happy with your purchase. This Return Policy explains the conditions and procedures for returning products purchased from our platform.

1. Eligibility for Returns

Products can be returned if they meet one of the following conditions:

• The product is damaged, defective, or broken upon delivery.

• The product does not match the description provided on PUZB.

• The product is missing parts or components required for its intended use.

Note: Products returned for reasons other than those listed above may be subject to inspection and may not qualify for a full refund.

2. Return Timeframe

To initiate a return, please contact PUZB within 14 days of receiving your order. Returns submitted after this period may not be accepted.

• Damaged or defective items: Contact us immediately with photos or videos showing the issue.

• Incorrect or missing items: Report within 14 days of delivery.

3. Return Process

Follow these steps to return a product:

1. Contact our customer support team at support@puzb.com or through your PUZB account.

2. Provide your order number, product name, and reason for return.

3. Our team will guide you on return shipping instructions.

4. Safely package the product in its original packaging whenever possible.

5. Ship the item back to the address provided by PUZB support.

Once we receive the returned product, it will be inspected for eligibility.

4. Refunds

• Approved returns will be refunded via the original payment method.

• Refund processing may take 5–10 business days after receiving the returned product.

• Shipping costs are non-refundable, except in cases of defective, damaged, or incorrect items.

PUZB strives to process refunds quickly and transparently to ensure a smooth experience.

5. Exchanges

Currently, PUZB does not offer direct exchanges. If you wish to receive a different product, please return the original item for a refund and place a new order.

6. Non-Returnable Items

Certain products are non-returnable due to hygiene, safety, or cultural reasons. These include:

• Personalized or custom-made products

• Perishable items (food, herbs, etc.)

• Digital products or downloads

7. Damaged or Lost Returns

• PUZB is not responsible for returns lost or damaged during shipping.

• We recommend using a tracked and insured shipping method when returning products.

8. Contact Us

For any questions or to initiate a return, please contact our support team.